Medical Aid Patients
If you are a medical aid patient, it is your responsibility to obtain authorisation before your admission. Your authorisation will include the procedure and the number of days the medical aid approve. If you stay longer that your original approved stay, we will obtain additional authorisation from your fund. Your account will be submitted electronically to your medical aid within 60 hours after your discharge. Authorisation by the medical aid is not a guarantee of payment. Payment may still be refused or short paid for various reasons. Should your medical aid refuse to pay your account or part thereof we will contact you and ask you to consult with your medical aid. If non-payment is due to a valid reason, you will be asked to settle the account yourself.

You Remain Responsible For The Account Until It Has Been Settled In Full

Private Patients
Depending on your procedure your account may be a fixed fee or an estimate fee only. It is not always possible to provide a fixed fee as we are unsure about the theatre time or amount of medication or surgical materials that will be used. In such circumstances we will provide you with an estimate. On discharge the actual account will be calculated and you will receive a back payment, or will be required to pay the difference between the estimate and the actual amount.

Your Medical Bills
It is important to understand that there are different service providers which will bill you, or your medical aid, independently from each other. The hospital has no control over these fees and sometimes there may be co-payments when a service provider is not charging according to medical aid approved tariff. These service providers include pathology (blood analysis), radiology, physiotherapy and anaesthetists.
It is your responsibility and right as a Patient to discuss fees with any service provider.


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